At B Ceylon (https://bceylon.com), we are committed to maintaining a safe, fair, and reliable marketplace for both buyers and sellers. Although B Ceylon operates as a classified and marketplace platform, we actively monitor seller performance and support buyers in dispute resolution, including issuing refunds when required.
1. Seller Monitoring & Order Fulfilment
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We monitor seller activity to ensure that:
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Orders are completed correctly
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Items or services match the listing description
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No misleading, fraudulent, or unfair practices occur
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Sellers are expected to fulfill orders accurately and on time.
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Sellers who repeatedly fail to meet these standards may be restricted, suspended, or removed from the platform.
2. Buyer Protection & Dispute Period
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Buyers are eligible to raise a dispute within 14 days from the date of order completion or delivery.
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Disputes can be raised if:
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The item was not delivered
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The item significantly differs from the description
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The item is defective, damaged, or unusable
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The seller failed to complete the service as agreed
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Disputes must be submitted through our official support channel with relevant evidence.
3. Dispute Review Process
Once a dispute is submitted:
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B Ceylon will review the case and request information from both buyer and seller.
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Evidence such as messages, images, delivery proof, or transaction details may be evaluated.
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Our support team will aim to resolve disputes fairly and promptly.
4. Refund Decisions
Based on our investigation, B Ceylon may issue:
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Full Refund – if the order was not fulfilled or involved serious misrepresentation
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Partial Refund – if the buyer received partial value or minor issues occurred
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No Refund – if the seller fulfilled the order correctly and no policy violation is found
Refund decisions are made at B Ceylon’s discretion after reviewing all available information.
5. Refund Method & Processing Time
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Approved refunds will be processed using the original payment method, where possible.
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Refund processing times may vary depending on payment provider but typically take 5–14 business days.
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Any applicable transaction or processing fees may be deducted unless otherwise stated.
6. Cancellations
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Buyers may request order cancellation before the seller begins fulfilment, subject to seller confirmation.
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Once an order is completed or delivered, cancellations are no longer guaranteed and fall under the dispute process.
7. Non-Refundable Cases
Refunds may not be issued if:
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The dispute is raised after 14 days
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The buyer changes their mind after successful fulfilment
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The buyer provided incorrect information
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There is insufficient evidence of seller fault
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The issue falls outside the seller’s agreed responsibilities
8. Abuse & Fraud Prevention
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Abuse of the dispute or refund system may result in:
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Account warnings
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Suspension or permanent ban
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Fraudulent activity will be reported to relevant authorities if required.
9. Limitation of Liability
While B Ceylon facilitates dispute resolution and buyer protection, we are not responsible for:
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Losses caused by misuse of the platform
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Delays outside our control
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Third-party payment provider issues
Our role is to fairly review disputes and apply refunds where justified.
10. Policy Updates
We reserve the right to modify this policy at any time.
Changes will be published on this page with an updated effective date.
Contact Us
For disputes, refunds, or questions:
📧 Email: [email protected]
🌐 Website: https://bceylon.com